Refund policy
Because we only sell freshly roasted, perishable coffee, we do not accept returns or exchanges. All sales are final.
Order Issues (damaged, wrong, or missing items)
If your order arrives damaged, if we sent the wrong item, or if something is missing, email us at hello@frequentcoffee.com within 7 days of delivery. Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging (if damaged)
We’ll make it right with a replacement or a refund to your original payment method, at our discretion.
Quality Concerns
We want you to love your coffee. If something seems off with your beans, please contact us at hello@frequentcoffee.com within 14 days of delivery, and we’ll make it right.
Cancellations & Address Changes
We can cancel or update your order before it ships. Once an order is roasted/packed and in transit, it cannot be changed or canceled.
Non-Returnable Items
- Coffee and other perishable food products
- Gift cards
- Sale/discounted items
European Union Right of Withdrawal
The EU “cooling-off” period generally does not apply to perishable goods or sealed food items once unsealed. Because coffee is perishable, orders shipped to the EU are typically not eligible for return under the 14-day cooling-off rules.
How Refunds Are Processed
When a refund is approved, we’ll issue it to your original payment method. Processing times vary by bank or card issuer.
Questions? Reach us anytime at hello@frequentcoffee.com .